Customer SupportIntermediate

Localize a help center with AI and human review

Translate help articles, preserve product terminology, review sensitive sections, and publish localized docs.

Setup time

3 hours

Time saved

4-12 hours

Best for

Support teams, Global SaaS teams, Ecommerce teams

Tools

Intercom, DeepL, Lokalise, ChatGPT, Notion

Overview

This workflow helps teams localize support content without turning every article update into a manual translation project.

When to use this workflow

Help center localization

Global support

Product launch docs

Marketplace support

Tools you need

Intercom

Customer support

Paid

Customer service platform with AI chatbot, help center, and support inbox workflows.

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DeepL

Translation

Freemium

AI translation tool for localizing docs, help centers, marketing copy, and customer communication.

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Lokalise

Translation

Paid

Localization platform for managing translations, product strings, help docs, and multilingual workflows.

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ChatGPT

AI assistant

Freemium

General AI assistant for drafting, reasoning, rewriting, and structured content generation.

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Notion

Workspace

Freemium

Workspace for docs, databases, calendars, SOPs, and team knowledge bases.

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Step-by-step workflow

Prioritize articles

Choose high-traffic, high-deflection, or launch-critical articles first.

Tool used

Intercom

Expected output

A prioritized article list.

Build terminology rules

Create a glossary for product names, feature terms, legal phrases, and words that should not translate.

Tool used

Notion

Expected output

A localization glossary.

Translate first draft

Generate translations while preserving structure, links, warnings, and UI labels.

Tool used

DeepL

Expected output

Localized article drafts.

Manage review

Send strings or article sections through review with status, owner, and comments.

Tool used

Lokalise

Expected output

Reviewed translations.

QA and publish

Use AI to check tone, missing steps, terminology consistency, and broken formatting before publishing.

Tool used

ChatGPT

Expected output

Published localized help articles.

Prompt templates

Localization QA

Review this localized help article against the source. Check terminology, missing steps, confusing phrases, untranslated UI labels, tone, and formatting issues. Source and translation: [paste]

Glossary builder

Create a localization glossary from these product docs. Include term, definition, translate/do-not-translate, approved translation, and notes. Docs: [paste]